Business Name: Sydney Cleaning Network ABN: 26 352 124 977

1. BINDING LEGAL AGREEMENT

This document constitutes a legally binding contract between Sydney Cleaning Network (“the Business”) and all users, including employees, direct contractors, marketplace vendors, and clients. Use of the platform, acceptance of shifts, or payment of invoices confirms that you have read, understood, and signed these terms.

2. DUAL-SERVICE PROVISION MODEL

• Marketplace Facilitation: The Business acts only as a digital facilitator for marketplace bookings. We are not a party to these contracts and are not liable for any damages, liabilities, pricing disputes, or work quality. We assume all vendors are genuine businesses with valid experience.
• Direct Contracting: For contracts managed by the Business, we provide branded uniforms, chemicals, and tools. These services are performed under our sole supervision.

3. PERSONNEL COMPLIANCE & CONDUCT

• Mandatory Credentials: All cleaners must hold a valid ABN, valid working visa, National Police Check, Working with Children Check (WWCC), and White Card. Any change in status must be reported immediately.
• Asset Liability: Cleaners are financially liable for the repair or replacement of Business equipment broken through negligence or misuse.
• Performance: Work is briefed face-to-face and online. Unsatisfactory work must be rectified by the cleaner at their own expense during unpaid time.
• Anti-Substitution: Cleaners are strictly prohibited from sending any unauthorized person to a property in their place.
• Ethical Conduct: Bribes, tips for unauthorized work, and bypassing the Business to contract directly with clients are strictly prohibited.

4. COMMERCIAL & FACILITY MANAGEMENT

• Notice Periods: A minimum of one (1) month written notice is required for any contract termination or renegotiation.
• Audit Responsibilities: The Business is responsible for providing site audit reports.
• Client Duties: Clients must provide a safe environment, pre-arranged entry, and cover all utility costs (water and power).

5. TERMINATION PROCEDURES

• Unsatisfactory Performance: Disciplinary action follows a path of Verbal Warning → Written Warning → Written Termination (7 days’ notice).
• Summary Dismissal: Serious misconduct (theft, fraud, safety breaches, or unauthorized photo sharing) results in immediate termination under Australian Law.