Business Name: Sydney Cleaning Network ABN: 26 352 124 977

Sydney Cleaning Network (ABN: 26 352 124 977) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Operational Data: We collect identity information, ABNs, and professional verification documents.
Visual Documentation: Cleaners are required to take “Before and After” photos during their shift.
Strict Confidentiality of Media: Property photos are the exclusive property of Sydney Cleaning Network.
Prohibition of Sharing: Personnel are strictly forbidden from sharing property photos with any party other than the Business management and authorized Strata Managers. Unauthorized sharing is grounds for immediate termination.
Tracking: We use GPS tracking apps to monitor attendance and safety for all direct contract shifts.

Marketplace Security: All marketplace payments are processed through Stripe. We do not store full credit card data.
Disclosure: We share data only with essential third parties (Stripe, Site Managers) or as required by Australian Law.

Users may request access to their stored personal data or seek corrections by contacting the Business in writing.

Vetting and Credential Data: We collect and securely store professional credentials required for platform compliance, including National Police Checks, identity documents, and health capacity disclosures.
Purpose and Use: This data is collected solely to verify a user’s eligibility to work, ensure the safety of our clients, and fulfill our statutory obligations under Australian Work Health and Safety (WHS) legislation.
Storage and Restricted Access: All background checks and sensitive documentation are held on encrypted, restricted-access servers. This information is accessed strictly by authorized management on a need-to-know basis and will never be shared with clients, marketplace users, or third-party marketing databases.

Cookies and Analytics: Our website and marketplace platform use cookies, web beacons, and tracking pixels to optimize user experience, remember login preferences, and analyze site traffic (via tools like Google Analytics). Users can disable cookies in their browser settings, though some platform functionalities may be limited.
Geolocation Data: For users accessing our platform via mobile or web applications, we may collect precise or approximate geolocation data to facilitate proximity-based job matching.
Shift GPS Tracking: For direct contract shifts, live GPS tracking data is collected via authorized applications strictly during active rostered hours to monitor attendance, safety, and shift verification. This data is deleted or archived securely after the operational requirement concludes.

Retention Periods: We retain personal and business information only for as long as necessary to fulfill operational business requirements or to satisfy legal, accounting, and reporting obligations under Australian law.
Secure Destruction: When data (including expired insurance certificates, old background checks, or deleted user accounts) is no longer required, the Business employs secure digital shredding and deletion protocols to permanently destroy or irreversibly de-identify the information.

Data Security Breaches: In accordance with the Privacy Amendment (Notifiable Data Breaches) Act 2017, the Business maintains a data breach response plan.
Notification Protocol: In the event of an unauthorized data breach, access, or disclosure that is likely to result in serious harm to any individual, the Business will immediately take steps to contain the breach. We will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, providing recommendations on protective steps users can take.

Lodging a Complaint: If you believe Sydney Cleaning Network has breached your privacy rights under the Australian Privacy Principles, you may lodge a formal complaint in writing to our management team.
Investigation Window: We will acknowledge receipt of your complaint within seven (7) business days and provide a full written response or resolution outcome within thirty (30) days.
External Escalation: If you remain unsatisfied with our internal resolution, you have the right to escalate your complaint directly to the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.